Adrad Warranty Policy

ADRAD WARRANTY POLICY (Q90POL001)

 

This Warranty is given by Adrad Pty Ltd ACN 008 062 502 (Adrad) of 26-50 Howards Road, Beverley SA 5009.
Telephone: Toll free 1800 882 043. Please also refer to current Terms & Conditions of Sale & Service document.

 

SCOPE OF WARRANTY
Adrad warrants in favour of the original purchaser of this product (Purchaser) that the product will be free from manufacturing defects in materials and workmanship for the period from the date of original installation specified below in respect of the product (Warranty Period):

PRODUCT

WARRANTY PERIOD

COMPLETE RADIATOR ASSEMBLIES &
RADIATOR CORES
 
When installed in

  • domestic passenger vehicles, AND
  •  with a payload not exceeding 1 tonne, AND
  • used exclusively for private use

2 YEARS or 60,000 kms
(whichever occurs first)

ALL PRODUCTS When installed in vehicles:

  • used for racing, or
  • with known design faults where the original part has a history of premature failure

3 Months

ALL OTHER PRODUCTS & APPLICATIONS
Including Air Conditioning parts, Intercoolers, Oil Coolers, EGR Coolers & Water Pumps. Excludes workshop tools & equipment.

1 YEAR

WORKSHOP TOOLS & EQUIPMENT

Warranty as provided by original manufacturer

If within the Warranty Period a defect in materials and/or workmanship is discovered in the product then Adrad will, at Adrad’s option, repair or replace the product at its cost or refund the purchase price paid by the Purchaser in accordance with this Warranty. If the product is repaired or replaced under this Warranty, the repaired or replacement product will be covered by this Warranty only for the remainder of the Warranty Period

This Warranty will NOT apply

  • To fair wear and tear
  • Where the product is purchased via online auction
  • If any serial number or date code on the product is removed
  • If the product is:
    altered or modified prior to or after installation (unless approved by Adrad QA department);
    stored, handled, installed or maintained in any way contrary to Adrad’s instructions or specifications or otherwise improperly stored, handled, installed or maintained;
  • subject to faulty power supply, power failure, electrical spikes or surges;
  • exposed to any abnormal climate conditions or operating circumstances (eg. damaged as a result of a fan, incorrect coolant mix, incorrect refrigerant or incorrect lubricant);
  • subjected to misuse, neglect, negligence, accidental damage, or act of God; or
  • used after any defect in the product becomes apparent or would have become apparent to a reasonably prudent operator or user

Without limiting the above, this Warranty will NOT apply in respect of any radiator or core unless:

  • the cooling system (including engine, heater system and EGR cooler) is treated using a quality alkaline cooling system cleaner according to the instructions for use of such cleaner;
  • the cooling system is thoroughly flushed immediately prior to installation;
  • a stray current test is correctly performed at time of installation and shows a reading less than 0.05 volts;
  • the correct dosage of coolant/inhibitor which complies with Australian Standard AS2108-2004 (Type A or B), or the vehicle manufacturer’s recommendations is used in the radiator;
  • the correct amount of distilled, demineralised or reverse osmosis water as recommended by the coolant/inhibitor or vehicle manufacturer is used in mixing coolant/inhibitor;
  • the vehicle manufacturer’s instructions for filling the cooling system are followed to ensure that air locks are removed from the system, the vehicle has been run up to normal operating temperature, the coolant/inhibitor level is checked and all components are checked to ensure they are free from leaks;
  • the correct pressure cap as specified by the vehicle manufacturer is utilised and in good working condition;
  • the vehicle’s cooling system is maintained free from rust, corrosion, sludge and foreign material.

No Adrad employee, distributor or reseller, authorised radiator repair centre or other agent of Adrad has authority to vary the terms of this Warranty.

 

CLAIMING UNDER THIS WARRANTY

In order to make a claim under this Warranty, the place of purchase (Purchaser) must be notified within one month of the defect becoming apparent. The Purchaser must within 7 days after notification contact Adrad to obtain a Warranty Claim Authorisation Number for the product and to be notified of Adrad’s return address for the product:

By telephone: 1800 882 043, or by post: 26-50 Howards Rd, Beverley, SA 5006

or NZ on 0800 628 723, or by post: 35-41 Walls Road, Penrose, Auckland, New Zealand

The Purchaser must provide the following information to Adrad when obtaining a Warranty Claim Authorisation Number:

  • date of purchase of the product and invoice number for the product;
  • date of manufacture or serial number of the product (appearing on identification plate attached to the core);
  • description of the defect;
  • the Purchaser’s contact details.

The defective product must be returned to the return address notified by Adrad together with the invoice or other proof of purchase of the product and the Warranty Claim Authorisation Number.

Adrad will not accept any returned products which have not been returned strictly in accordance with this Warranty.=

If the product is found to be working satisfactorily on return, the Purchaser must pay all reasonable costs of testing the product before the product will be redelivered to the Purchaser.Adrad’s determination of the existence of any defect in the product or the cause of any defect in the product is conclusive.

Adrad may at its discretion repair or replace the defective product or parts with refurbished product or parts or may replace the defective product or parts with an alternative product or parts (different in size, colour, shape, weight, brand and/or other specification).

Any products or parts which are replaced under this Warranty become the property of Adrad.

The Purchaser will be responsible for all costs of returning the product to Adrad (including removal and refit) and for collection or redelivery of the product (whether original or repaired and/or replacement product) by Adrad and any other expenses of the Purchaser in claiming under this Warranty.

 

LIMIT ON LIABILITY
Adrad will not be responsible for:

  • any loss of profits or other indirect or consequential loss arising from any defect in the product;
  • any loss or damage to the product occurring while the product is in transit (either on return to Adrad or upon redelivery to the Purchaser of the original or repaired and/or replacement product);
  • any loss or damage caused by any delay in assessing the Purchaser’s claim or in repairing or replacing the product.

APPLICATION OF CONSUMER LAWS

The benefits of this Warranty are in addition to any other rights and remedies available to the Purchaser under the law.

Nothing in this Warranty is intended to have the effect of contracting out of any applicable provision of the Australian Consumer Law or the New Zealand Fair Trading Act 1986, except to the extent permitted by those Acts.

The Australian Consumer Law requires the inclusion of the following statement in any warranty in respect of goods supplied to a consumer as defined under the Australian Consumer Law:

“Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.  You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage.  You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.